TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System

Last Updated: June 13, 2019
Version: 1.6.0
Rating: 4.2
Developer: Codecanyon
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Product Description

TotalDesk is the only all in one helpdesk solution for WordPress. Including a ticket- & notification system, livechat, knowledge base, report and integration module it contains all support features, that you need. Get rid of single helpdesk plugins and get TotalDesk!

HelpDesk Features
Ticket System
3 Different New Ticket Forms
Inbox Fetching
2 Roles: Agent & Reporter
My Tickets Page
Set default values for new tickets
Set own ticket Status
Set custom ticket Types
Set custom ticket Project / Systems
Attachment Support
Inform Agents in Notifications
HTML WYSIWYG Comment Form
Saved replies
Logging / History system
XLS export
Reporters & Agents can reply to Email

Change Log

TotalDesk – Helpdesk, Live Chat, Knowledge Base & Ticket System Changelog – Version: 1.6.0

– NEW: Added support for all other attachment types
– NEW: Added security checks for attachments