Gravity Forms: Help Scout

Last Updated: July 24, 2019
Version: 1.8.0
Rating: 4.0
Developer: Gravity Forms
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Product Description

Support your customers and integrate Gravity Forms with Help Scout’s simple to use the Help Desk platform. Help Scout is designed for teams that insist on delightful customer experience.

Seamless Integration

Automatically add subscribers to your email lists when a form is submitted.

Assign To Mailbox

Automatically assign a ticket to a specific mailbox in Help Scout.

Assign To User

Automatically assign a ticket to a specific user in Help Scout.

Customize Ticket Content

Define and customize the content used to create the ticket using merge tags.

Conditional Logic

Create tickets conditionally based on user interaction with your form.

Change Log

Changelog for Gravity Forms: Help Scout 1.8.0
– Added security enhancements.
– Added the Help Scout Conversation Created notification event.
– Added the {helpscout:[prop]} merge tag for use in notifications sent after the conversation has been created. Supported properties are id, number, status, subject, and url.
– Fixed a fatal error which can occur during feed processing if the get or create customer requests experience an issue.
– Fixed the BCC email addresses not being added to the conversation.
– Updated error logging statements.
– Updated the feed settings so mapping the customer first name field is required.